Cancellation and Refund Policy

Last updated: July 29, 2025

At Sudev Fashion ("we", "us", or "our"), we strive to ensure your satisfaction with every purchase made through www.sudevfashion.in (the "Site"). This Cancellation and Refund Policy outlines the terms and conditions under which you may cancel an order or request a refund for products purchased through our Services. By making a purchase, you agree to the terms of this policy. Please read it carefully.

1. Order Cancellation

You may cancel your order under the following conditions:

• Before Shipment: Orders can be cancelled at no cost if the cancellation request is received before the order has been processed for shipment. Typically, orders are processed within 24 hours of placement. To cancel, please contact us immediately at support@sudevfashion.in or through the account section on the Site.
• After Shipment: Once an order has been shipped, cancellation is no longer possible. However, you may be eligible to return the product upon receipt, subject to our return policy outlined below.

To request a cancellation, please provide your order number and contact details. We will confirm the cancellation via email once processed.

2. Refund Eligibility

Refunds are available for eligible orders under the following circumstances:

• Cancelled Orders: If an order is successfully cancelled before shipment, a full refund will be issued to the original payment method within 7-10 business days.
• Defective or Damaged Products: If you receive a defective, damaged, or incorrect product, you are eligible for a full refund or replacement, provided you notify us within 7 days of delivery.
• Change of Mind: For non-defective products, you may request a return within 7 days of delivery, provided the product meets our return conditions (see below). Refunds for such returns will be issued after deducting any applicable shipping or handling fees.

Refunds will not be issued for products that are non-returnable, such as customized items, intimate apparel, or items marked as "final sale" on the Site, unless they are defective or incorrect.

3. Return Conditions

To be eligible for a return, the product must meet the following conditions:

• The product must be unused, unworn, unwashed, and in its original condition, with all tags, labels, and packaging intact.
• The return request must be initiated within 7 days of delivery by contacting us at support@sudevfashion.in or through the account section on the Site.
• You must provide proof of purchase, such as the order number or receipt.
• The product must be returned to the address specified by our customer support team, and you are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect product).

We recommend using a trackable shipping method for returns, as we are not responsible for items lost or damaged during return shipment.

4. Refund Process

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved:

• Refunds will be processed to the original payment method within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.
• Shipping and handling fees are non-refundable, except in cases of defective or incorrect products.
• If a replacement is requested instead of a refund, we will ship the replacement product at no additional cost, subject to availability.

If your return does not meet the conditions outlined above, we reserve the right to reject the return, and the product may be sent back to you at your expense.

5. Non-Returnable Items

The following items are non-returnable and non-refundable, except in cases of defects or errors on our part:

• Customized or personalized products.
• Intimate apparel, including undergarments and swimwear.
• Products marked as "final sale" or "non-returnable" at the time of purchase.
• Gift cards or promotional vouchers.

6. Exchanges

We offer exchanges for eligible products, subject to availability. To request an exchange, please contact us within 7 days of delivery with your order number and the details of the desired replacement product. Exchanges are processed similarly to returns, and you may be responsible for additional shipping costs unless the exchange is due to our error.

7. International Orders

For international orders, the same cancellation and refund policies apply, with the following additional considerations:

• You are responsible for all return shipping costs, customs duties, and taxes associated with returning the product, unless the return is due to our error.
• Refunds will not include any international shipping fees paid at the time of purchase.
• Processing times for international returns may be longer due to customs clearance and shipping logistics.

8. Contact

If you have any questions about this Cancellation and Refund Policy, please contact us at:

Sudev Fashion
Email: sudev.addmin@gmail.com
Address: 9th Floor, Shop No - 926 to 945, Raghuvir Platinum, Kumbhariya, Saroli, Surat, Gujarat, India - 395010